Customer service workers report an uptick in negative interactions and heightened expectations of service. They face the silent enemy of second-hand stress and many are leaving to find jobs with less pressure.
How can they navigate a “stress dumping interaction?
How can managers protect their people from stress they can’t avoid?
Stress researcher Eliz Greene has answers.
Get your copy of the Stress Dumping White Paper developed through Eliz Greene’s work with high-stress workplaces and her research for Stress-Proof Your Life.
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